Delete your account

Customers and vendors can delete their account on this page, or in the app under Profile > Delete account. Deletion is permanent and cannot be undone.

How to delete your account

1. Sign in as a customer (email or phone, with password or OTP) or as a vendor.
2. Open this page again, tick the confirmation box and press Delete my account.

Sign in as customer Sign in as vendor

Cannot sign in any more? Email us from the email address or phone number on your account and we will verify it and delete the account within 30 days: support@popsysecure.com

Before you delete

• You must have no orders in progress (pending, confirmed, processing or out for delivery), no installation booking or engineer visit in progress, and no active AMC subscription (cancel it first or let it expire).
• Vendors must have no pending withdrawal request, no unpaid wallet balance and no unsettled delivery cash.

What we delete

Your name, email address, phone number, profile photo, saved addresses (including city, PIN code and map location), contact details on your installation bookings and engineer visits, the chat messages and files you sent, photos attached to your reviews, support tickets and refund requests, wishlist, cart, push-notification token, social sign-in link and the link to your Zoho contact. You are signed out here and in the apps straight away, and any other browser is signed out the next time it opens an account page. For vendors also the bank details, GSTIN and shop contact details; your products are taken offline.

What we keep and for how long

• GST tax invoices, order history (items, amounts and the billing and delivery address printed on the order) and payment records: kept for 8 years after the end of the financial year, as required by the CGST Act 2017 (section 36) and the Income Tax Act 1961.
• Vendors: payout, commission and settlement records, kept for the same 8 years.
• Product reviews you wrote (text and star rating) stay on the product page, shown as written by Deleted User; their photos are deleted.
• Payments are processed by Razorpay and invoices are issued through Zoho Books; they keep their own copies under their legal obligations. Your contact record in our Zoho Books and Zoho CRM accounts stays with the invoices issued to you for the same 8 years; email us to have the Zoho CRM record removed sooner.

Retained records are linked to an anonymised account and are used only for tax, accounting and legal purposes. They are deleted when the retention period ends.